Our FAQ contains answers to many common Strea.ma questions. If you can’t find the answer you’re looking for, please contact us directly.
You just need a web browser and an Internet connection.
Strea.ma is optimised for mobile devices, so you don’t need to be sitting at a computer to get started.
If you’re using Strea.ma for an event, make sure you try Strea.ma out on the screen or projector you’ll be using – before the event starts!
Due to the vast number of web browsers, platforms and devices, the user experience of Strea.ma may change to best fit the viewing platform. We always use best practices to meet industry standards for web development. We support all modern smartphones and tablets including iOS, Android, and Windows Phone devices.
We do our best to ensure that Strea.ma will be functional on all mainstream platforms. However, because of the increasingly large number of web accessible devices available, we cannot guarantee that Strea.ma will look identical from one device to another.
As a standard practice, we support the current and previous major releases of Chrome, Firefox, and Safari on a rolling basis. Each time a new version is released, we’ll begin supporting that version and stop supporting the third-oldest version.
We support Internet Explorer 11 but we do not support any previous versions of Internet Explorer. Microsoft has ended support of their older browsers on any platform newer than Windows 7. If you require legacy Microsoft support, please let us know.
Strea.ma shows posts from Instagram that match #hashtag searches. If you want to show posts from a certain Instagram account, you just need to add the @handle of that Instagram account to Strea.ma.
Strea.ma shows tweets that match #hashtag or @handle searches, i.e. within the text of the tweet. If you want your own tweets showing up in your stream, you just need to add your Twitter @handle as a search term.
No, you cannot search Facebook posts by hashtag, due to a limitation of Facebook’s public API.
Strea.ma does not display retweets (otherwise the screen would fill up with lots of copies of the same post!).
And very occasionally, some tweets just don’t get shown. This is because Strea.ma uses Twitter’s search API and Twitter does not index absolutely every tweet in its search results.
Twitter explains that their search service “is not meant to be an exhaustive archive of public tweets and not all tweets are indexed or returned. Some results are refined to better combat spam and increase relevance.”
No, Strea.ma doesn’t currently support video posts. But this is coming soon!
There are a few different ways to show Strea.ma on a big screen or projector.
Then you just need to navigate to your stream’s public URL in your device’s web browser. Simple!
Just copy the embed code from your stream’s admin dashboard. Then paste it into your website (or give it to your web designer to do it!).
You can see an example on this page: https://www.strea.ma/demo/
You can make your stream suit your website’s colours, and you can choose whether or not to show the stream’s hashtags to your visitors.
The embedded stream is responsive, so it will shrink to fit any screen size or position in your website’s layout.
Strea.ma offers you an optional sidebar with the hashtags, handles, and Facebook pages that your audience need to use to make their content appear on the screen.
Strea.ma can also show a pop-up audience interaction message with your hashtags, handles, and Facebook pages.
Just click the Fullscreen icon at top right.
If you’re using Safari on a Mac, please note that the browser itself might not go fullscreen. This is a limitation of the browser, so try using Chrome or Firefox instead.
And if you’re using Internet Explorer on a Windows machine, you’ll need to hit F11 to make the browser go fullscreen.
Just click ‘Views’ in the header of the page and choose your preferred layout.
No, Strea.ma does not store all the social media updates from your event or campaign. Your stream can store a maximum of 200 updates. This is to keep it nice and fast.
If you want to keep your best social media updates, you can use Strea.ma’s ‘Pin content’ feature (see ‘How do I keep the best updates in my stream?’).
Sometimes social media users get their potty mouth on and it can be a bit embarrassing to see rude words appearing in your stream. That’s OK – Strea.ma has a filter for updates containing profanity and blocks them automatically before they become visible in your stream.
If you have Strea.ma on a big screen at your event, you can moderate the updates in real time from a laptop or mobile device. Just like a remote control!
First of all, make sure that the device that is showing Strea.ma on your big screen(s) is showing your public stream.
Then, on a second device, log in to Strea.ma and select ‘Moderate Posts’. You’ll see a delete (x) on each update. When you delete an update, the public display on the big screen will update within seconds and the content will disappear.
This way you can delete any updates from your stream as soon as they appear. Our built-in profanity filter catches a wide range of curse words and flags inappropriate content in your admin screen to make it even easier for you to moderate.
ou can use Strea.ma’s ‘Pin content’ feature.
See the little pin icon at top left of this tile? That’s the pin icon. When you click on it, it turns yellow. This means the content is now pinned. It will remain in your stream until you un-pin it.
Each pinned update will keep moving through your stream like normal Strea.ma content, but when it reaches the end of the display, it won’t disappear forever – instead, it will re-enter your stream. This way, your audience will continue to see your best content.
Strea.ma offers Manual Approval Mode, where you can decide to block all your stream’s updates and choose just the ones that you want to appear on the screen.
On your moderation screen, each update has an option to approve or delete. When you approve an update, the display on the big screen will update within seconds and the approved content will appear.
Strea.ma features user blocking. Simply go to ‘Moderate posts’ screen and you’ll see a ‘Block user’ icon next to each post.
If you click this icon, this user will be added to your blacklist and all their future posts will be blocked from your stream. You’ll also be prompted to report the user to our moderators. We recommend that you report any users who are abusive or post inappropriate content. Our moderators can then block them from all Strea.ma displays. This way, all Strea.ma customers can benefit.
If you accidentally block the wrong user, don’t worry. You can undo it by editing the blacklist in your stream settings.
Yes, you can customise the look and feel of your stream. You can upload banners and background images to ensure that your stream is totally on-brand.
Make sure you try out your banners and images during your free trial!
Wide banner for tile views: Recommended dimensions: 1200 x 110px
Slider / mobile banner: Maximum dimensions: 350 x 140px
Yes, you can change the text colour and link colour, so your stream can match your brand or event colours perfectly.
Our font picker uses Google Fonts. There are hundreds of fonts available (you can find out more about Google Fonts here).
Our plans start at US$119 per month. We also have a free trial that you can use to see if Strea.ma is right for you. Read all about our plans on our pricing page.
If you’re currently on a paid plan and you want to change from monthly to annual or vice versa – or change your card details – you can do this through the account settings page in your Strea.ma dashboard. If you try to choose a new plan on our pricing page, you might accidentally create a new subscription! (if in doubt, you can access our Chargify billing portal here).
Yes, absolutely. You can cancel your subscription at any time. And if you’ve got another event coming up, you can reactivate it by logging in and upgrading to a paid plan.
Yes, there are no restrictions on where you can use Strea.ma. We have customers all around the world in over 50 countries.
No. As a New Zealand company, we do not have a VAT number and we do not issue VAT invoices.
Yes. We use Chargify, PayPal and Braintree for credit card processing to achieve full PCI DSS compliance. We also accept payments for annual subscriptions via international bank transfer.
There are 2 two plans to choose from, with monthly and annual subscriptions, to suit the needs and budget of every customer.
“Projecting all our event-related social media in real time onto a big screen caught people’s attention and encouraged participation from guests. Strea.ma enabled us to amplify the event beyond those who were physically there. Not only did we achieve high levels of engagement and participation with the event across social media on the night, but this also converted to a high level of impressions post event. What better way for the night to live on!”
“Last week we used Strea.ma for Xerocon, Xero’s annual NZ Partner conference with over 800 attendees in person and thousands of partners and customers all over the world watching the event with social media. Strea.ma provided a live stream of social updates from the conference attendees and those watching in. It was a revolution in participation by people inside and outside of our event. Once you’ve seen Strea.ma you couldn’t imagine a conference without it.”
“We were looking for a program that would pull all the social media commentary for our event together in an aesthetically pleasing and informative way. We needed the program to be incorporated onto the screens at our event but also be coded into our website and optimised for mobile device use.”
“Strea.ma was so quick to set up! We created a stream 10 minutes before our event started, put it up on a projector, and boom. It was done. I was also incredibly thankful for the “filter” and “moderation” options, to avoid any inappropriate posts that may have been shared.”
“Now that we average 10,000 tweets during our 4-day event we needed something more robust that could do live moderation and integrate other platforms like Instagram. We really value the ease of setting up Strea.ma and the ability to embed the stream on our website. Strea.ma is ready for you to launch in minutes and it is a super affordable price. Try it out to see how beautiful and visual it looks!”
“Last year before including a social wall, the only social media postings were the ones we did as a company. This year, we noted over 100 of our attendees posting on social media – an invaluable and inexpensive way to increase our online presence!Plus we framed our Strea.ma page into our intranet dashboard so the few people who couldn’t attend could see real-time feeds of the many photos.”
“Strea.ma is an affordable and effective program which is easily managed to ensure brand reputation is upheld. It will impress event guests and inspire user-generated content and brand/event interaction. With a concept so consistent with the theme of our marquee, we couldn’t go past Strea.ma! Guests & celebs loved seeing the posts on the big screen.”
“We wanted a social wall solution for our annual Awards banquet to encourage attendees to post on their own social media. Our venue was going to charge us to set this up; but we were able to use Strea.ma for a fraction of what they quoted.”